Calibration Management, Tool Management, and Commercial Lab Software
Per-incident support for customers without a support policy is available and billed in quarter hour increments with a minimum of one hour. If the call does not relate to a programming fault in the application, the fee is processed.
If the call results in discovery of an application fault, there are a few paths to resolution:
In short a customer will only pay for per-incident support if we can correct the issue at hand in the currently installed version of the application. If a newer version corrects the issue, the charge is negated or credited towards a contract purchase if you opt for a support contract to obtain the newer release.
Please contact us for the current hourly rate on Per-incident calls. Per-incident support requires completion of a credit card authorization form from sales before support can begin. Customers may request a cap on hours for per-incident support before approval is made for additional hours.
Need more information about our products or services? Ready to order? Need technical support assistance? Request a callback from our sales or support group.